VOUCHER
This voucher confirms that you have booked a boat trip with GRUPO TOMAS SOSA

You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.

CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email. 

Free cancellation up to 48 hours before the date of the tour. Last 48 hours and no-shows: loss of the quantity paid.

Cancelation of groups (more than 5 people)
Free cancellation up to 72 hours before the date of the tour. Last 72 hours and no-shows: loss of the quantity paid. 

MEETING POINT
If you come on your own, remember that you must be in front of the boat (see location) 15 minutes before the contracted boat departs.

If you have made a reservation with pick up near your hotel or accommodation, please note the following points:

It is your responsibility as the client to locate the pick up point and call or contact OkLanzarote or GRUPO TOMAS SOSA if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time. 

If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.

If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 630975023.

OkLanzarote is an intermediary for the tours of GRUPO TOMAS SOSA and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with GRUPO TOMAS SOSA, not with OkLanzarote. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact GRUPO TOMAS SOSA.

You may consult the fully accepted General Policies  at any time.